Account Verification & Setup

All new signups undergo a thorough fraud detection and verification process. Our verification team cross-checks the information provided during signup to ensure that the account holder is fully aware of the purchase and has authorized the signup. Accounts are activated only after successful verification.

Payments & Billing

  • Currency: All charges are displayed in INR, and payments must be made in INR.

  • Accepted Payment Modes: NEFT, RTGS, Wire Transfer, Cheque, Demand Draft, Pay Order, and Non-Rupee Bank Transfer.

  • Billing Cycles: Monthly, quarterly, semi-annual, annual, and multi-year contracts are available. For details, contact sales@craftx.asia.

For payments made via bank transfer, cheque, or similar methods, accounts will only be activated after we receive a valid proof of payment (receipt/scanned copy/screenshot). This must be emailed to sales@craftx.asia. For assistance, our billing team can be reached at +91-7021154607.

Billing Requests

Any changes to billing cycles, contact details, or cancellation/termination of services must be requested in writing via email to sales@craftx.asia. Requests raised via live chat or helpline will not be accepted.

Account Renewals

  • Renewal reminders are sent only to the primary registered email address.

  • Clients will receive three renewal reminders:

    1. 15 days before the due date

    2. Just before the due date

    3. On the due date

  • A 3-day grace period is allowed after the due date.

  • Services will be suspended on the 6th day if payment remains pending, and notification will be sent.

  • Backups (if purchased/applicable) will be made available only during suspension (day 6–10), after dues are cleared.

  • If payment is not received within 5 days of suspension (i.e., by day 10 past due), the account will be permanently terminated, and all associated data will be deleted. No backups will be provided after termination.

Refund & Cancellation Policy

  • Pro-rated refunds are issued only for cancellations made before the renewal period begins.

  • Cancellations requested within 0–6 days prior to renewal will apply from the next billing cycle, and charges for the current cycle remain payable.

  • No refunds are provided for accounts terminated due to violations of Terms of Service (TOS), Acceptable Use Policy (AUP), copyright infringement, or regulator/complaint-driven actions.

  • Refunds are available only for first-time signups under the 30-day money-back guarantee for selected services.

Account & Contact Information

Customers are responsible for keeping personal and billing information up to date. If information is outdated, important account notices may not be received, and we cannot be held responsible for consequences arising from non-response. Changes can be made through the Members Area. If certain fields are restricted, customers must submit a request via Helpdesk, and updates will be processed within 24 hours.

Compensation Policy

In cases where compensation is warranted due to service unavailability, it will be limited to a maximum of one month’s hosting fee.